Table of Contents
1 Introduction & Applicability
Jlivo (https://jlivo.win) is built on your trust. We understand that sharing personal information online is a sensitive matter for many people. That's why we want to be upfront from the start — where your data goes, why we collect it, and how it stays protected.
This Privacy Policy applies to the jlivo website, mobile app, and all related services. By using our platform, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please discontinue use of our services and notify our support team.
Our Commitment: jlivo never sells your personal data or transfers it to third parties without authorization.
This Privacy Policy was drafted in Bengali, and the Bengali version is the authoritative text. In the event of any dispute, the Bengali version shall prevail. We reserve the right to update this policy at any time, and any changes will be notified on the site.
2 Information We Collect
When you create an account and use our services on jlivo, we collect various types of information. This data comes from three main sources — what you provide directly, what is automatically collected from your device, and information received from third-party sources.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile Number, Email Address | Account Registration & Communication |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, browser, operating system | Security & Technical Support |
| Usage Data | Game history, login times, page visits | Service Improvement & Personalization |
| Location Data | Country, city (IP-based) | Geographic Restrictions Compliance |
Special Category Data: We do not collect information related to race, religion, political views, or health. Only the data required to provide our services is collected.
Messages you send in our support chat, along with any complaints or feedback you submit, are stored so we can provide better assistance in the future. This information is used exclusively for support purposes.
3 Purpose of Data Use
Jlivo uses your data only for specific, legitimate purposes. We never use it in ways that aren't necessary.
- For account registration and management.
- To process deposits, withdrawals, and other financial transactions.
- For KYC (Know Your Customer) verification and age confirmation.
- To comply with Anti-Money Laundering (AML) regulations and prevent financial fraud and money laundering.
- To send bonuses, promotions, and personalized offers (where you have given consent).
- To resolve technical issues and improve service quality.
- To meet legal obligations and regulatory requirements.
- To monitor responsible gaming practices and identify risks of problem gambling.
If you no longer wish to receive marketing communications, you can opt out at any time via support. However, transactional and security-related messages cannot be disabled, as they are essential for the protection of your account.
5 Cookies & Tracking
Jlivo uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.
- Essential Cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
- Functional Cookies: To save your preferences and language settings.
- Analytics Cookies: To analyze site usage and improve our services.
- Marketing Cookies: To show relevant promotions (requires your consent).
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site functionality.
6 Data Protection Measures
Jlivo follows the highest industry standards to protect your data. Our security infrastructure operates on the following levels:
- All data transmissions are secured with 256-bit SSL/TLS encryption.
- Sensitive data stored in our databases is kept in encrypted form.
- Two-factor authentication (2FA) is available.
- Regular security audits and penetration testing are conducted.
- Suspicious logins and transactions are monitored automatically.
- Staff are only permitted to access information within the scope of their own responsibilities.
Data Breach Policy: In the event of a security breach, we will notify affected users within 72 hours and take all necessary steps.
Our Core Privacy Principles
Encrypted Protection
Every transaction and personal detail is fully protected with 256-bit SSL encryption.
No Sale of Data
Jlivo never sells your personal data to third parties. This is a firm, non-negotiable policy.
Your Control
You can view, correct, or request deletion of your data at any time.
Minimal Data Collection
We only collect data that is strictly necessary to operate our services. No additional information is requested.
Defined Retention Period
Your data is not kept longer than necessary. Once the defined retention period expires, it is securely deleted.
Transparency in Bengali
Our Privacy Policy is written in plain language so every user can understand it easily.
7 Your Rights
Jlivo believes every user should have full control over their own data. Your key rights are outlined below:
Right to Access
You can ask us at any time what data we hold about you, why we hold it, and how it is being used.
Right to Rectification
If any of your information is inaccurate, you may request a correction. We will act within 7 business days.
Right to Erasure
After closing your account, you may request deletion of your data unless retention is required by law.
Right to Restrict Processing
Under certain circumstances, you may request that the processing of your data be temporarily suspended.
Right to Data Portability
You may request a copy of your own data in a readable format (such as CSV).
Marketing Opt-Out Rights
If you no longer wish to receive promotional emails or messages, you can opt out at any time by contacting support.
To exercise any of the rights above, please contact support: [email protected]. We will process all requests within 30 days.
8 Data Retention Period
Jlivo does not retain your data beyond what is necessary. A defined retention period is set for each category of information.
- Account Information: For the duration of the active account and 5 years after closure (legal obligation).
- Transaction Records: 7 years after the last transaction (as required by AML regulations).
- KYC Documents: 5 years after account closure.
- Support Chat Logs: 2 years.
- Cookie Data: 1 day to 1 year, depending on type.
- Marketing Preferences: Takes effect immediately after opting out.
Once the retention period expires, data is automatically and securely deleted or anonymized.
9 Minors' Privacy
Jlivo is strictly for users aged 18 and above. We do not knowingly collect data from minors.
Strict Policy: If any user is found to be under 18, their account will be immediately closed and all associated data will be deleted. This is non-negotiable.
If you believe your child is using jlivo, please contact our support team immediately. We will act promptly.
10 Policy Changes
Jlivo reserves the right to update this Privacy Policy at any time. If changes are made, you will be notified in the following ways:
- A clear notice will be published on the site's main page.
- A summary of changes will be sent to your registered email.
- The "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, you will be notified at least 14 days before they take effect. Continued use of the site after any changes constitutes acceptance of the updated policy.
Tip: Visit this page regularly to stay up to date on any changes. Protecting your data is a shared responsibility.