Jlivo Terms and Conditions — Please Read Before Use

1 General Introduction & Acceptance

Jlivo (https://jlivo.win) is an online gaming platform serving users in Bangladesh and select regions. These Terms and Conditions ("Terms") apply to all services, games, promotions, and transactions on the jlivo platform.

By accessing our site, creating an account, or using any of our services, you are deemed to have fully accepted these Terms. If you do not agree, please do not use our platform.

These Terms are drawn up in English. In the event of any dispute, the English version shall be considered final. jlivo reserves the right to amend these Terms at any time, and any changes take effect immediately upon publication on the site.

2 Account Registration & Eligibility

To create an account on jlivo, you must meet the following requirements:

• You must be 18 years of age or older.
• You must be a resident of a country or region where online gaming is legally permitted.
• Only one account is permitted per person. If duplicate accounts are detected, all of them will be closed.
• All information provided at registration must be accurate and up to date.
• A valid mobile number or email address is required to create an account.
• You are operating the account on your own behalf and not for any third party.

Jlivo may request additional documents at any time for identity verification. As part of the KYC (Know Your Customer) process, you may be required to submit a national ID, passport, or other government-issued identification. All such information will be kept strictly confidential.

You are solely responsible for the security of your account. Keep your password confidential and do not allow anyone else to use your account. If you suspect unauthorized access, notify jlivo support immediately.

3 Bonuses & Promotions

Jlivo offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Each bonus has its own terms, which are detailed on the relevant promotion page.

• Please read the applicable wagering requirements carefully before claiming any bonus.
• The welcome bonus is available to new members registering for the first time only.
• The same person may not claim bonuses through multiple accounts.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required wagering amount has been met.
• The validity period for each bonus is stated separately in the respective offer.
• Jlivo reserves the right to modify or cancel any bonus at any time.

VIP Program benefits operate on a tiered system. Visit our VIP page for full details on tier requirements and the perks available at each level.

4 Payments, Deposits & Withdrawals

Deposits and withdrawals on jlivo can be made via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount varies by payment method. Please check the payments page for details.
• Withdrawal requests are typically processed within 1–24 hours.
• Your account must be fully verified before you can make a withdrawal.
• Only payment methods registered in your own name may be used.
• A daily withdrawal limit applies; contact support if you need assistance.
• There are no extra charges for making a deposit. However, your payment provider may apply their own fees.

If suspicious or fraudulent transactions are detected, jlivo may immediately freeze the account and launch an investigation. Withdrawals may be placed on hold during this process.

5 Gaming Rules

All games on jlivo are operated by third-party software providers. Game outcomes are determined by a Random Number Generator (RNG), which is fully impartial and auditable.

• Each game has its own rules and RTP (Return to Player) rate, which can be viewed within the game.
• If a game is interrupted mid-session due to a technical issue, a partial refund of the wagered amount will be issued.
• Bets cannot be changed or cancelled once placed.
• If your internet connection drops during a game, the result will be saved on our servers and will be available once you reconnect.
• If a technical fault is detected in any game, all bets for that round may be voided.

Jlivo monitors all suspicious gaming patterns. The use of bots, tampering with game software, or any other fraudulent methods will result in immediate account termination and forfeiture of all winnings.

6 Security & Account Protection

Jlivo places the highest priority on the security of your account and personal information. We use SSL/TLS encryption, two-factor authentication (2FA), and advanced firewall technology.

• Use a strong password — at least 8 characters, including numbers and special characters.
• Never share your password with anyone.
• Avoid logging in over public Wi-Fi networks.
• If you notice any suspicious activity on your account, contact support immediately.
• We will never ask for your password via email or message.

7 Responsible Gaming

Jlivo is committed to responsible gaming. Gaming is for entertainment, not addiction. We want every player to enjoy a safe and healthy experience.

• You can set your own daily, weekly, or monthly deposit limits.
• You can manage your gaming time using the session timer.
• Temporary or permanent self-exclusion is available upon request.
• Account registration and gameplay are strictly prohibited for anyone under 18 years of age.
• If you think you may have a gaming problem, please seek professional help.

To access responsible gaming tools on jlivo, please contact our support team. All requests are handled with full confidentiality and compassion.

8 Account Suspension & Closure

Jlivo may temporarily suspend or permanently close any account for any of the following reasons:

• Registering with false or incomplete information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Use of bots or automated software.
• Money laundering or suspicious financial activity.
• Repeated violations of jlivo's Terms and Conditions.
• Being a minor or operating an account on behalf of a minor.

Any legitimate balance will be returned if an account is closed, but funds linked to fraudulent activity will be forfeited. You may also request to close your own account at any time through our support team.

9 Liability Limits

Jlivo is committed to delivering the highest standard of service; however, our liability is limited in the following areas:

• Loss caused by internet disconnection or network issues.
• Errors caused by third-party software or payment providers.
• Issues caused by your device or operating system.
• Service disruptions caused by natural disasters or unavoidable circumstances.
• Loss resulting from your own negligence or error.

10 Changes to Terms & Conditions

Jlivo may change, amend, or update these Terms and Conditions at any time. We will post a notice on the site and notify registered email addresses before any changes take effect.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

If you have any questions or complaints, please contact our support team. We are committed to resolving all issues promptly and fairly.